FAQ

We do not do pre-sale showings. Orders must be placed online and paid in full at the time of purchase. Detailed listings are provided for all available items. We are always happy to share additional photos, details, measurements, or answer specific questions about an item prior to ordering.

All sales are final. We do not offer returns, exchanges, or refunds. Merchandise is sold as-is, where-is, how-is with no warranty or guarantee. Once an order has been marked as "Ready for Pickup" or "Shipped" the order can no longer be cancelled. ​ Considerations Made for Damages or Defects If upon receipt of your order, you discover any of the following defects, please contact us immediately. An appliance, power tool, or electronic device that does not power on, or does not function correctly when powered on - only if the device was NOT observed in working order at the time of sale An item that is missing an essential and irreplaceable component - only if this was NOT disclosed in the item listing or during pre-sale discussions An incorrect size or specification was provided in the item listing or during pre-sale discussions An item is delivered with damages that occurred in transit We will only investigate claims made for the above reasons and will work with the buyer to resolve these situations promptly. Individual remedies offered will vary and will be determined by management based on the circumstances of the claim. Reporting a Claim of Damage or Defect Time Restrictions In order for your claim to be considered, a damage or defect must be reported within 24 hours after order fulfillment. For Pick Up Orders, an order is fulfilled at the time it is collected from the Pick Up location by the buyer or buyer's authorized representative. For Delivery Orders, an order is fulfilled at the time it is left at the delivery address provided on the order. If 24 hours passes after order fulfillment and no claim of damage or defect has been received, this will constitute automatic acceptance of your order and waive your right to a claim. Reports of damages or defects made more than 24 hours after order is fulfilled will not be investigated, and no remedy will be considered. How to Report a Claim of Damage or Defect All claims of damage or defect must be made via email within 24 hours of order fulfillment. To report a claim, send an email to SOMDJunkSource@yahoo.com, making sure to reference your order number in the subject line. In your email, please provide the reason for your claim - including a detailed explanation and photos/videos of all damages or defects. If any troubleshooting steps have been attempted, please note actions taken so we can rule out common issues. Proof of damage or defect is required, and a thorough inspection of merchandise will be conducted prior to any remedy offered. Claims that are incomplete or not properly reported will not be investigated.

Electronic Payment*: All major credit/debit cards (Visa, Mastercard, Discover, American Express) PayPal Venmo CashApp ApplePay Chime Zelle Pay Over Time/Financing**: PayPal Credit PayPal Pay-in-4 AfterPay *All electronic payments are processed securely. Credit/Debit card payments are processed through an established third party service. **Pay Over Time options are third-party services offered by independent financial institutions not affiliated with Southern Maryland Junk Source. Use of these services is subject to terms and credit approval.

Cash payments are not accepted for online orders. All orders must be prepaid in full electronically at checkout. We will not hold unpaid merchandise, or process an order until payment in full has been received. Buyers are not able to defer payment until the time of pickup/delivery. We understand that some customers may be uncomfortable purchasing secondhand merchandise sight-unseen, or may prefer cash transactions to electronic payments. Over the years, we have tried numerous variations of a Cash Sale/Deferred Payment Policy that would allow buyers to place orders online, then complete payment in-person upon receipt of their order. What we have found, unfortunately, is that when we hold unpaid merchandise in good faith for any length of time, we experience extremely high rates of no-shows and cancellations. Buyers may not understand the impact this has on a small business. Regular no shows/order cancellations are more than a minor inconvenience - this results in lost revenues, unnecessary expenses, and disruptions to daily operations that affect our ability to run efficiently. Requiring upfront payment for orders eliminates these issues and ensures we can continue to provide affordable quality merchandise to our community!

As an e-commerce business, our customers' privacy and security are a top priority. We want all customers to shop with confidence and believe in transparency and honesty with everything we do. Payment Processing All electronic payments made through our site are processed by third party providers using established payment gateways. We partner with Square, PayPal, and Wix Payments to facilitate funds transfers. All data is encrypted and protected, account numbers are anonymized and never shared with Southern Maryland Junk Source. Any contact information collected is only used internally for order processing and fulfillment, as well as marketing campaigns if the individual chooses to opt-in. We will never sell or distribute personal information. Purchase Protection All transactions made using our online checkout are considered "Goods and Services" payments, which means your purchase is protected by the financial institution. Purchase protection ensures you receive the items you paid for, and is a great line of defense against online scams. When you make a goods and services payment, the seller pays a processing fee on the transaction. Processing fees are a normal cost of doing business, but some sellers may try to avoid them by asking that you indicate your payment is for a personal exchange. Unfortunately, this is also a common tactic used by online scammers. Payments made to "friends and family" for personal reasons are usually not covered by buyer protections. Without that protection in place, a buyer has no recourse if an unscrupulous seller does not fulfill an order as promised - meaning a scammer can collect your payment and then disappear, and you'll have no way to recover your funds. We will never insist that buyers forgo payment protection. Avoiding Online Scams Electronic payments and online ordering are an unavoidable part of doing business in today's modern world. To keep yourself safe, we recommend using caution when shopping online. Electronic payments are generally safe and secure, and many legitimate sellers require deposits or prepayment, but be wary of sellers who insist on payment via methods that do not offer purchase protection. Friends and Family transactions should only be used with people you know and trust. Be sure to ask about a seller's return and cancellation policies. Insist on an invoice and/or itemized receipt as proof of purchase. Pay attention to the tone of the conversation - A legitimate business will have no problem explaining their policies, and will want to earn your trust, whereas a scammer may try to guilt or pressure you if you express concerns. Always trust your instincts - if it doesn't feel right, it's okay to say no!

Southern Maryland Junk Source is an online resale business based in and serving the southern Maryland area. We offer an alternative to traditional in-store bargain hunting for buyers who prefer the convenience of online shopping. We do not have a physical store or showroom that customers can visit to shop in-person; all products are sold exclusively through our website. Pickup for prepaid online orders is conducted at a storage location in Mechanicsville, Maryland 20659.

Yes! Complimentary standard delivery is available within Saint Mary's, Charles, and Calvert Counties in Southern Maryland. Delivery requires a $50 minimum order. Standard delivery is a no-contact, outside drop-off. For more information, refer to our Delivery Policy.

No, driver is unable to assist with removing items from inside a home or business. All items must be placed outside into an accessible area prior to arrival. Driver should be able to pull a truck and trailer up to the items to load quickly - driveway or curbside placement is ideal.

Currently, we are not offering appraisals, bulk buying services, or taking on new consignments. Pick up services are provided in exchange for the value of the items collected. No additional monetary compensation is offered as part of this service.

Our core service area is St. Mary's, Charles, and Calvert Counties in Southern Maryland. We will service surrounding areas on a case by case basis.

We accept a wide variety of household items, including furniture, electronics, appliances, tools, outdoor equipment, building materials, pet supplies, toys and games, sporting goods, housewares, musical instruments, medical equipment, office supplies, clothing, and home decor. All items must be in good, usable condition. Normal cosmetic wear is expected.

Currently, we are not set up as a nonprofit organization, and therefore are unable to provide receipts for charitable donations.

We will not accept items that are not in good usable condition, including: Items that do not function properly Items that are broken or missing essential/irreplaceable pieces Items that are soiled with urine, feces, vomit, blood, or other bodily fluids Items with strong offensive odor Items from an environment with a pest infestation We also do not accept the following types of items: Older style/rear projection TVs Upright pianos

If you are interested in scheduling a furniture pickup, please submit the Pickup Request Form. Please note: We receive a high volume of inquiries. Incomplete forms or requests submitted via any other channel will not be processed.

Once you submit a completed Pickup Request form, we will review and contact you as soon as possible. We process requests in the order in which they are received. Our pickup schedule varies, and how quickly we can collect your items will depend on multiple factors - including weather, location, and load size. We cannot guarantee same day pickups, but if you need a quick turnaround please indicate that on your request and we will do our best to accommodate. Note that a Pickup Request is not a guarantee of services. We will contact you to confirm we are able to accept your items and schedule pickup. We may refuse your request if your load includes prohibited items or you are outside of our service area. We may suspend intakes without warning if we are at capacity.

Pickup service is intended for multi-item loads consisting primarily of larger, bulky pieces. We will pick up single large items on a case-by-case basis. Small loose items such as clothing or housewares can be added to a bulk pickup as long as they are neatly bagged or boxed. If you have a small load with no larger pieces (i.e. only a few bags of clothing, a box of dishes, etc) we can still accept these items, but they would need to be dropped off at our storage location in Mechanicsville, MD instead.

Currently, we do not offer bulk trash hauling services or dump runs. We are only able to accept salvageable items.